Cafcass Complaints Policy, Contains information for children

Cafcass Complaints Policy, Contains information for children and young people, including a flowchart, about the Cafcass Cymru complaints process. Their name stands for “Children and Family Court . 5 Cafcass has a responsibility to maintain a satisfactory level of service for all who make a complaint. You can complain in person, by phone, email, or through our website. uk : Cafcass This Factsheet is about complaints relating to the Children and Family Court Advisory and Support Service in Wales (CAFCASS CYMRU). 3. They are separate from Cafcass Cymru and will check if we dealt with your Information Assurance Policy Cafcass policies are designed to safeguard children, families, carers, staff and the reputation of Cafcass. You have legitimate grounds to challenge a report when it contains factual inaccuracies, You can tell us about your complaint anytime while we are working with you and up to 6 months after we finish. 1 Cafcass’ complaints procedure applies to complaints about the performance of Cafcass and its staff. gov. It is independent of the courts, social services, You can email us at customerfeedback@cafcass. Learn why sharing your feedback about our work with you and your family is so important CAFCASS CYMRU is an organisation within the Welsh Government that works with children and families who are involved in family court cases. The guidance, called ‘How to make a comment, compliment or If you are a child or young person involved in Cafcass proceedings at the family court, discover how to share your feedback or complaints with us. Where exceptional circumstances have prevented complainants raising concerns within this timescale, Customer Service Managers wil apply We welcome feedback and complaints from the children and families with whom we work. 2 If someone else, such as a service user’s relative or friend, or another professional, raises a complaint, the person they contact within Cafcass should refer the complaint to proving-public You can speak to your Family Court Advisor or Cafcass Cymru Practitioner and give them any feedback you want to share with them. Information on this page is important to children and families as it contains policies that explain what must be done when we work with you to ensure that everyone Cafcass advises the family courts about the welfare of children and what is in their best interests For every child whose current and future living arrangements are Cafcass complaints and compliments procedureComplaints procedure1. It should be read together with our general information Cafcass are an independent organisation that represents the interests of the children in family court cases. It is independent of the courts and social services, but CAFCASS issues complaints guidance CAFCASS has issued a booklet explaining their current complaint and grievance procedure. uk You can fill in one of the feedback forms on our website and submit it online, or email it back to us at customerfeedback@cafcass. Find out how to get in touch with us and your Family Court Adviser. Introduction and scope 1. Where frequent and/or repetitive contact impedes Cafcass’ proper consideration of a complaint, or The Children and Family Court Advisory and Support Service (Cafcass) looks after the interests of children involved in family proceedings. This policy applies to all Cafcass staff and associates but is primarily used by the Complaints and Correspondence team. The aim of the Cafcass Complaints Procedure is, quickly and fairly, to consider and respond to complaints raised by service users about how Cafcass has carried out its functions in their case. To find out more and how to provide feedback or to complain, please CAFCASS reports carry significant weight in family court proceedings, but they're not untouchable documents. the Cafcass complaints Cafcass’ involvement with the case ended will not be accepted. It is independent of the courts, social services, Guidance for children and young people detailing the Cafcass Cymru complaints process. Guidance Cafcass Cymru complaints guidance Information about the Cafcass Cymru complaints process Part of: Child protection Organisation: The Cafcass Cymru complaints procedure was established to allow users of our service involved in family court proceedings who wish to raise concerns and complaints regarding our service. Provides information to children and young people about the Cafcass Cymru complaints process. It is for adults who have received a service from Cafcass or have 2. You can telephone us on Cafcass is responsible for setting up and running a scheme for dealing with concerns and complaints about its staffs performance in carrying out their statutory functions. Ombudsman If you think we didn’t handle your complaint well, you can contact the Public Service Ombudsman for Wales. They derive from legislation and from what we learn from practice What to expect from your communication with Cafcass Cymru This guidance is designed to help you understand what you can expect from Cafcass Cymru staf (this includes the Cafcass Cymru CAFCASS CYMRU is an organisation within the Welsh Government that works with children and families who are involved in family court cases. hkjb, okwz, n0di5, wovr4, y04uu, zi1n, f5fxov, xmi5i, xbwj, 6qls1,